Terms of service
TERMS OF SERVICE
Last updated: August 15, 2026
OVERVIEW
Welcome to IVYLILA. The terms “we,” “us,” and “our” refer to IVYLILA.
IVYLILA operates this online store and website, including the related information, content, features, tools, products, and services offered through ivylila.com (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit our website, use our Services, or purchase products from us.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided consent for any minor dependents to use the Services on devices you own or manage.
To use certain Services or make a purchase, you may be asked to provide information including your email address, billing information, payment information, and shipping information.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring under your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.
Product descriptions, pricing, availability, packaging, and other information may be updated or changed without prior notice.
We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction where reasonably necessary.
Skincare results may vary from person to person. Product descriptions and customer experiences presented on our website should not be interpreted as guarantees that every customer will experience identical results.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
IVYLILA reserves the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product availability issues, or incorrect customer information.
Your order is accepted after payment has been successfully processed and we confirm the order.
Please review your order information carefully before submitting your purchase.
If we need to modify or cancel an order, we may contact you using the email address, billing information, shipping information, or telephone number provided with the order.
Returns and refunds are governed by our Return & Refund Policy available on our website.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability may change without notice.
The price charged will generally be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.
Unless otherwise stated, prices may not include shipping fees, taxes, customs duties, import taxes, or other charges imposed by your destination country or region.
You agree to provide current, complete, and accurate billing, payment, and account information for purchases made through our store.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy.
Delivery times displayed on our website are estimates and are not guaranteed.
International orders may be subject to customs processing, inspections, local delivery procedures, or other circumstances outside our control.
Shipping delays may occur due to carriers, customs authorities, severe weather, holidays, transportation disruptions, incorrect delivery information, or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for additional information regarding order processing, shipping, delivery, and international orders.
SECTION 6 - INTELLECTUAL PROPERTY
The content available through our Services, including our brand name, logos, text, graphics, photographs, product images, videos, designs, page layouts, and other materials, is owned by or licensed to IVYLILA and may be protected by applicable intellectual property laws.
The Services are provided for personal and non-commercial use.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected content from our Services without prior authorization, except where permitted by applicable law.
IVYLILA names, logos, product names, designs, and related branding may not be used without permission.
Shopify names, logos, products, and services remain the property of Shopify and its respective licensors.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, applications, or services offered by third parties.
We do not necessarily monitor or control these third-party tools.
Access to third-party tools may be provided “as is” and “as available,” subject to the terms and policies of the applicable third-party provider.
Your use of optional third-party tools is at your own discretion and risk.
We may introduce new features, tools, or resources in the future, which may also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites, applications, platforms, or services operated by third parties.
We are not responsible for the content, accuracy, privacy practices, products, services, or policies of third-party websites.
When you leave our website and interact with a third party, you should review that party’s applicable terms and policies.
Questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
IVYLILA is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions directly between you and IVYLILA.
Shopify is not the seller of the products purchased from IVYLILA and is not responsible for fulfillment, product performance, customer service, returns, refunds, or other obligations associated with purchases from our store, except to the extent required by applicable law or separately provided by Shopify.
SECTION 10 - PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain information may also be collected and processed by Shopify and other service providers that help us operate our store, process transactions, provide customer support, prevent fraud, deliver orders, analyze website performance, or provide other Services.
Please review the Privacy Policy available on our website for more information.
SECTION 11 - FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other content to us, you represent that you have the necessary rights to submit such content.
You agree not to submit content that violates another party’s intellectual property, privacy, publicity, or other rights, or that contains unlawful, abusive, defamatory, misleading, obscene, or malicious material.
Where permitted by law, you grant us permission to use submitted feedback or reviews for purposes related to operating, improving, and promoting our Services.
If compensation, free products, discounts, or other incentives were provided in connection with a review or testimonial, applicable disclosure requirements must be followed.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.
Nothing in this section limits rights that customers may have under applicable consumer protection laws.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services to:
• violate applicable laws or regulations;
• infringe intellectual property or other legal rights;
• submit false, fraudulent, or misleading information;
• distribute malware, viruses, or harmful code;
• collect personal information about others without authorization;
• engage in spam, phishing, scraping, or other abusive activity;
• interfere with the security or proper operation of the Services;
• impersonate another person or organization; or
• engage in conduct intended to damage IVYLILA, Shopify, our customers, or our service providers.
We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 14 - TERMINATION
We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been materially violated.
Obligations and liabilities incurred before termination will survive termination where applicable.
Sections that by their nature should continue after termination, including intellectual property, limitations of liability, indemnification, privacy, and governing law provisions, will continue to apply.
SECTION 15 - DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis except where expressly stated otherwise.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded or limited under applicable law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, IVYLILA and its service providers, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products purchased through the Services.
This may include loss of profits, revenue, savings, data, or other similar losses.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 17 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless IVYLILA and our affiliates, service providers, contractors, licensors, and partners from third-party claims arising from your material violation of these Terms, violation of applicable law, or infringement of another party’s rights.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies and notices posted on our website, constitute the agreement governing your use of the Services, subject to applicable law.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.
We may transfer or assign our rights and obligations in connection with a business transfer, restructuring, service arrangement, or other lawful transaction.
SECTION 21 - GOVERNING LAW
These Terms and your use of the Services are governed by applicable laws and regulations.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws applicable to them.
Any dispute will be handled in accordance with applicable law and the jurisdictional requirements that apply to the parties and transaction.
SECTION 22 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.
The most current version will be available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 23 - OTHER STORE POLICIES
These Terms should be read together with the policies available on our website, including:
• Privacy Policy
• Shipping Policy
• Return & Refund Policy
Where a specific store policy governs a particular matter, that policy will apply together with these Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service, your order, shipping, returns, refunds, or our products may be sent to:
IVYLILA
Customer Support Email:
service@ivylila.com
Website:
ivylila.com
We aim to respond to customer inquiries within 1–2 business days.
For order-related inquiries, please include your order number so that our customer support team can assist you more efficiently.