Shipping policy
SHIPPING POLICY
Thank you for shopping with IVYLILA. We are committed to delivering your order safely and efficiently.
This Shipping Policy explains our order processing, estimated delivery times, tracking, and international shipping practices.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During product launches, promotional periods, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING DESTINATIONS
IVYLILA ships to the United States and selected international destinations.
Available shipping destinations and shipping options will be displayed at checkout based on your delivery address.
If shipping is unavailable to your location at checkout, please contact us at service@ivylila.com for assistance.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Typical estimated delivery times after shipment are:
United States:
7–15 business days
Canada:
8–18 business days
United Kingdom:
7–15 business days
Australia & New Zealand:
7–15 business days
European destinations:
7–18 business days
Other international destinations:
10–20 business days
These delivery times are estimates and are not guaranteed.
International shipments may occasionally experience delays due to customs clearance, local postal services, weather conditions, holidays, carrier disruptions, or other circumstances outside our reasonable control.
SHIPPING COSTS
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, order value, and available shipping method.
Any free-shipping promotion displayed on our website is subject to the terms and conditions stated with that promotion.
ORDER TRACKING
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.
Please allow some time for tracking information to update after your order has been handed over to the carrier.
You can also track your order through the “Track My Order” page on our website.
If your tracking information has not updated for an extended period, please contact:
service@ivylila.com
INTERNATIONAL SHIPPING
International orders may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country or region.
Where such charges apply and are not collected at checkout, they are generally the responsibility of the recipient.
Customs policies vary by country and region. IVYLILA does not control customs processing times or charges imposed by local authorities.
Customers are responsible for ensuring that products ordered from our website can be lawfully imported into their destination country or region.
DELIVERY DELAYS
While we work with shipping partners to provide reliable delivery, occasional delays may occur.
Delivery estimates may be affected by:
• Customs clearance
• Local carrier delays
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us at service@ivylila.com and we will assist you in reviewing the shipment status.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Please carefully review your shipping information before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, please contact us as soon as possible at:
service@ivylila.com
We will do our best to update the address before the order is processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
• Around your delivery location
• With household members
• With neighbors
• With your building reception or mailroom
• With the local delivery carrier
If you are still unable to locate your package, please contact us at service@ivylila.com with your order number and tracking information.
We will review the situation and assist you with the appropriate next steps.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at:
service@ivylila.com
Please include your order number and clear photographs of the product and shipping packaging.
We will review the issue and provide an appropriate solution based on the circumstances.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
CONTACT US
If you have any questions about shipping, delivery, or tracking, please contact:
IVYLILA Customer Support
Email:
service@ivylila.com